Order Fulfillment and Backorders:

We appreciate your choosing to order our products, and we know that once you’ve made your decision to purchase organizational furniture and supplies that you are most anxious to get on with your organizing. To help you in that endeavor our goals are:

to keep items in stock
to ship them out as quickly as possible
to accommodate your product and shipping needs on a personal level

However, we offer a wide spectrum of products and finishes, and we cannot always predict ordering patterns; thus, occasionally we may not have part or all of your order in stock at the time your order is placed. To ensure that your order is processed and shipped in the most orderly, fair, and time sensitive way, we operate with the following guidelines:

• Orders are filled on a first in-first out basis and will be processed as quickly as possible.
• For items In Stock:
• In most cases, you can expect your order to be shipped within 1-3 days of your order date. This may be modified (delayed or expedited) to fit your particular shipping needs.
• You can expect delivery in 2-5 business days from the date it is shipped. (See Shipping Information)

• For items Not in Stock:
• Allow 3-5 weeks for us to receive our supplies and fulfill your order. Often, the items you have ordered may already be in production and become available for shipment earlier than the 3-5 week time frame.
• Once an item becomes available, it will ship as noted above for items in stock.
• If your order includes both in-stock and backordered items, we may send out the partial order or wait for all items to be available before shipping the entire order. Determination will be made based on your preference and any impact on shipping fees.
• An estimated time frame for availability of an item placed on backorder can be obtained by calling For Keeps Sake at 866-967-6664 or 801-967-6664.

• For Custom Orders:

• Custom orders on cabinet finishes or caboodle walls are made to your specifications and are not an in-stock item. Thus, allow 4-5 weeks for the processing and production of your order. Once it is completed, you will be notified and shipping arrangements made.

Order Cancellation:

An order may be cancelled at any time prior to the time the order is shipped. Custom orders will be subject to a 5% administrative fee if cancelled prior to the actual production of the order. If a custom order is cancelled after production has begun, a fee of 50% of the order total will be charged. Lay-a-way orders that are cancelled will be charged a 5% administrative fee on the order total.

To cancel an order the customer must contact For Keeps Sake, Inc. prior to shipping:

1) In writing--signed, dated, and sent by registered mail to:

For Keeps Sake, Inc.
3718 W. Thunderbird Way
Salt Lake City , UT 84118

Or

2) By talking directly with a customer service representative at:

801-967-6664

Messages left by email, fax, or on the phone answering machine will not be accepted as final cancellation of an order. Cancellations will be acknowledged by the assignment of a cancellation confirmation number to be given by For Keeps Sake, Inc. to the customer.

Shipping Information:

• For Keeps Sake ships primarily by FedEx Ground and FedEx Ground Home Delivery Service. Small items may be sent through United States Postal Service.
• Fed Ex does not ship to P.O. Boxes. You must provide an actual street address to be used for delivery of items purchased.
• Shipping charges are based on actual FedEx Ground/Home Delivery rates and fees and will also include a packaging fee for packaging materials and handling. Fed Ex rates are determined by the weight of each package and your location according to zone, your zone being determined by your zip code. Within the continental U.S. there are zones 1-8, zone 1 being the closest and zone 8 the farthest away from the point of origin--Salt Lake City, Utah.
• Shipping time is generally 2-5 business days from the time it leaves our facility. FedEx Ground for business commercial deliveries is a Monday-Friday service from 8a.m.-5 p.m., whereas FedEx Ground Home Delivery is a Tuesday-Saturday service from 8 a.m.-8 p.m.
• Fed Ex Ground/Home Delivery does not give an expected time of day for delivery. Signature is not generally needed for the package(s) to be left.
• Additional services are available through Fed Ex such as appointment delivery, date specific delivery, or signature required. These services do involve added fees and must be designated at the time of shipping. Call us at 866-967-6664 to ask about these options if your situation requires more specific delivery parameters.
• Once a package has left For Keeps Sake, we are not in control of it’s delivery. Weather or other factors may influence the delivery date. On occasion, shipments may become split and arrive on separate days.
• Packages may be tracked on-line using tracking numbers assigned to each package. An email will be sent by Fed Ex as each shipping label is generated to notify you of the shipment being sent and the tracking number(s). Occasionally a cancellation email will be sent if an error occurs in the printing of the label(s). This does not necessarily indicate a problem with the shipment, rather the label printing process. Another email will be sent with the correct tracking number(s).
• If you live outside the United States:
• Please call us toll free at 866-967-6664 or at 801-967-6664 to discuss shipment options and costs. Because our products generally involve heavy furniture pieces, the shipping costs and methods may need to be addressed on a personal basis.
• Please be aware that your purchase may be subject to brokerage fees and taxes that will not be reflected on your order total.

Shipping Damage

We provide excellent packaging materials and handling and go to great lengths to inspect and protect your purchase. Fed Ex has provided excellent delivery services. We do not expect that there will be any damage to the packages that you receive. However, occasionally an item may be damaged in the shipping process. If this situation occurs please refer to the following information:

• Shipments must be inspected for damage or inaccuracy immediately upon receipt . We have 14 days from the day you receive the package to make a claim with Fed Ex for any shipping damage. If signing for the packages delivered please note package conditions or obvious damage with your signature.
• Keep all boxes and packaging materials until you have determined that all items have arrived safely. Any damaged pieces must be put back into their original box with original foam/packaging materials for FedEx to process a claim.
• If an item is damaged, contact For Keeps Sake at 866-967-6664 or 801-967-6664. We will send you a replacement as soon as possible, and we will arrange for Fed Ex to pick up the damaged item for inspection, as needed.

Returns:

• Products may be returned within 14 days of receiving the order.
• Products must be returned in unused, good condition to receive credit.
• Returns will be charged a 15% restocking fee.
• Merchandise must be shipped back at the customer’s expense. For Keeps Sake, Inc. will not refund or credit the “shipping cost” portion of the order when a product is returned for reasons other than defect or damage.
• Please call us at 866-967-6664 or 801-967-6664 if you wish to return an item so that shipping arrangements may be made.